When I lived in England my friends were quick to joke around with me for being a good ole American yankee but one thing I always remember is how much they loved and appreciated customer service in America.
Think - Chick-fil-A, Southwest Airlines, Starbucks, and Disney.
People come in droves every day and willingly pay MORE for the consistency and excellency of their service.
We know service is king in the customer service industry, but what about in everyday leadership.
Often in leadership we forget we are the experience.
Your attitude.
Your behavior.
Your words.
Your actions.
Your body language.
How you show up to work and how your team experiences you greatly affects your ability to connect and influence them. If you're not getting the response or the feedback you are wanting it may be time to revisit how you interact with your team.
How They Experience You Tells the Story. Make Sure it's the Story You Want to Tell.
Sometimes we can complicate leadership or think we don't have what it takes. Nothing could be further from the truth. We all have influence and the ability to give your team a positive and empowering experience each and every day.